Privacy Policy

Last Modified December 8, 2017

Your privacy is important to us and we respect the privacy concerns of our website visitors.  This Privacy Policy is meant to help you understand the types of information we collect, how we use this information, and the choices you can make.

Each time that you access the Transportation Authority of Marin website, you consent to the terms of this Privacy Policy and any updates that we make.  You can tell if our policy has changed by checking the last modified date that appears above.  If you have any questions or concerns about this Privacy Policy please contact us here.

  1. Scope.
  2. Information we collect.
  3. How we use the information we collect.
  4. How we share the information we collect.
  5. Security.
  6. Children’s Online Privacy.
  7. Your California Rights.
  8. Access and control of your personal information.
  9. How to contact us.
  10. Changes to our privacy policy.

1. Scope

This Privacy Policy applies to the Transportation Authority of Marin website located at

1.1  Third Party Links

Our website may contain links to third party websites for your convenience.  We are not responsible for the privacy policies and practices of other third parties and any information you submit to a third party is subject to their privacy policy.  Once you leave our website or are redirected to a third-party website, application, or other online service, we encourage you to read the privacy policy applicable to that third party.

2. Information We Collect

2.1  Information You Provide

Personal information is the information that identifies you as an individual.  We collect personal information when you voluntarily provide it.  For example, we collect your personal information when you contact us with a question or concern, sign up to receive communications from us, or participate in a service offered through our website.  We may also combine your personal information with information we receive from your other interactions with us, for example, your participation in the Emergency Ride Home Program.

The type of personal information we collect depends on the website features you use and may include:

Name and Contact Information.  We may collect your name, phone number, postal address, email address, and similar contact information when you contact us.

Business Information.  If you choose to participate in certain services, we may collect information such as your job title, company or organization name, and the types of information or communications you are interested in receiving from us.

If you choose not to provide us with personally identifiable information, you may still access our website, however you may be unable to use a service or unable to access certain functionalities of the website.

2.2  Information Collected Automatically

We collect and use aggregated information which does not personally identify you, such as your computer’s internet protocol (IP) address, your operating system, the web pages you visit on our website, the date and time of your visit, and your geographic location.  We use this information to administer our website and to understand how our website is accessed and used.  For example, we may calculate the percentage of site visitors who visit a particular webpage on our website.

2.3  Cookies

Like many other websites, we and our partners use cookies and other similar technologies to improve our services.  Cookies are small text files sent from a website and stored on your browser while you visit a website.  Cookies, track how you use a website and enable the site to remember your preferences.  Many web browsers are set up to accept cookies automatically, but you may change your cookie preferences through the options available in your web browser.  By choosing not to receive certain cookies you may not be able to take full advantage of certain features of our website.

2.4  Analytics

We use Google Analytics which uses cookies and other similar technologies to collect and analyze information about how our website is used. You can learn more about Google Analytics at, and you may choose to opt-out by visiting

3. How We Use The Information We Collect

3.1  To Provide and Improve Our Services

We use your personal information to provide services you have requested.  We also use aggregated information to understand how our site visitors use our website.

3.2  To Communicate With You

We use your personal information to respond to you when you contact us.  We may also use your personal information to communicate with you about our services.  To update your preferences or to opt-out of receiving certain communications, please see section 8 below entitled, Access To and Control of Your Personal Information.

4. How We Share The Information We Collect

4.1  Third Party Service Providers

We may share your personal information with third party service providers to perform services on our behalf, for example, to provide technical services to administer our website.  These third parties may only use the personal information that is necessary to perform the function required and may not use it for any other purpose.  We will not sell or rent your personal information to third parties for their own independent use without your permission.

4.2  Social Media

Your personal information may be disclosed in connection with your social media activity.  If you connect or otherwise choose to engage with us on social media, the social media site may collect your personal information or may share information with us about your use of its services.  Information you choose to share in a social media post may also be disclosed to any third party capable of viewing that post. Please review the social media site’s privacy policy and privacy settings to control how your personal information is shared.

4.3  To Comply With Legal Obligations

We may access, preserve, use, or disclose your personal information if we have a good faith belief that the law requires us to do so, or that it is reasonably necessary to detect, prevent, and address security, technical issues, or fraud.

4.4  Business Use

We may access, preserve, use, or disclose your personal information in order to protect the rights of the business, its property, its employees and others, or to enforce our billing or contracts.

In the unlikely event that our website or its related services are involved in a merger, acquisition, sale, or other change in ownership, your personal information may be among the transferred business assets.

5. Security

We maintain certain physical, electronic, and managerial safeguards to secure your personal information.  Data transmitted through our website is protected using Secure Sockets Layer (SSL) encryption.  While no transmission over the Internet or method of data storage is 100% secure, we take reasonable precautions to prevent unauthorized access, use, or disclosure of your personal information.

6. Children’s Online Privacy Policy

Our website is not directed at or intended for use by children.  If we become aware that a child under the age of 13 has provided personally identifiable information, we will take steps to immediately delete it.

7. Your California Rights

If you are a California resident, California Civil Code Section 1798.83 permits you to request information regarding the disclosure of your personal information for direct marketing purposes.  We do not disclose personally identifiable information to any third party for direct marketing purposes.

7.1  California Do Not Track Disclosure

Do Not Track is a privacy preference that can be set in a web browser.  At this time we do not respond to Do Not Track browser settings or signals.  For information about Do Not Track, please visit

8. Access To And Control Of Your Personal Information

We are committed to providing you with the opportunity to manage how we collect and use your personal information at any time.

  • You may choose to opt-out of certain email communications by following the instructions in the email to unsubscribe.
  • You may contact us directly to exercise your choice not to receive communications from us, or to request access to, correct, or delete your personal information.

9. How To Contact Us

For questions about our Privacy Policy or if you have a request to access, correct, or delete your personal information, please contact us at: [email protected].  Please be aware that we may be unable to delete certain information if we are required by law to preserve it.

10. Changes To Our Privacy Policy

This Privacy Policy is effective as of December 8, 2017.  From time to time it may become necessary to update or change our Privacy Policy and we encourage you to periodically check here for the most current version.  If significant changes are made, we will provide you with appropriate notice, which may include conspicuous notice on our website, or email notification.  Your continued use of our website constitutes your agreement to this Privacy Policy and approval of all changes.